Recently I gave a talk about drawing service design storyboards. It was hosted by Erick Mohr and the Service Design Network, who meet regularly to discuss the field. Erick sourced the wine and the pizza, and I spoke about my working process, shared some anecdotes about jobs I had been involved with and some thoughts as to what goes into good service design. It took place at Digital Arts Network.
Find out more about the Service Design Network here, and see some more of my storyboards.