Service design and CX

Customer journeys for Toyota.

Service design and CX illustrations for clients including Plan Strategic, Truth, Engine Service Design, Unit 9, Red Cloud Communications and Rival Strategy. Brands worked on include Dubai Airport, Finnair, Bupa, Qoros, Traid, Kenwood, Jaguar Land Rover, Samsung, Sainsburys, Converse and Transport for London.

After being briefed pencil sketches are created for approval and then worked up to a finish. No subject too dry, and I can suggest different ways of showing the story to best effect. Images are produced quickly and to deadline, with amends incorporated.

Uniform concepts for Dubai Airport
Shopping habits and concepts in the UAE
Staff training journeys
Customer journeys entering the retirement home sector