Pandemic Personas CX toolkit

Good to see my illustrations contribute to helping businesses negotiate the pandemic. Engine Service Design commissioned me to visualize seven ‘pandemic personas’ for a CX toolkit which would embody various people’s ways of coping with the virus. Types included The Remote Multitasker to The Determined Denier. (Right: The Change Adopter.) I was given visual guidelines …

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Illustrator Roger Mason gives a talk about service design

service design storyboards

Recently I gave a talk about drawing service design storyboards. It was hosted by Erick Mohr and the Service Design Network, who meet regularly to discuss the field. Erick sourced the wine and the pizza, and I spoke about my working process, shared some anecdotes about jobs I had been involved with and some thoughts …

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